You should receive an email to confirm that your order has been processed. If you have not received it you can log into the ‘My Account’ section of the website and check in ‘Order History’ to see if your order appears there. If no order has been captured then it would not have processed and you would not have been charged.
Please contact our customer services on 0044 2086648720 or email the details of your order to. We would also appreciate if you could take photos of the damaged items which will speed up our claims process and in turn help us to deal with the issue as quickly as possible.
We currently charge at the point of sale. Payment is taken at the checkout section of our website through Paypal Express.
We do accept cheques for orders placed through our customer services. You can place an order by calling 0208 664 8720and we will be more than happy to help.
We currently deliver overseas via Royal Mail International courier. As DHL are unable to deliver to Russia or the United States We are unable to deliver to international PO box addresses.